Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Providing services and goods, including delivery
- Names and contact details
- Addresses
- Payment details, including bank information where required for payments
- Photographs or video recordings
- Information relating to compliments or complaints
Service updates or marketing
- Names and contact details
- Marketing preferences
- Recorded images, such as photographs or videos
Legal requirements
- Name
- Contact information
- Financial transaction information
- Any other personal information required to comply with legal obligations
Queries, complaints or claims
- Names and contact details
- Address
- Payment details
- Purchase or service history
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. The lawful bases we rely on are described below.
- Contract – where information is necessary to enter into or carry out a contract with you.
- Legal obligation – where information is necessary for us to comply with the law.
- Legitimate interests – where processing is necessary for our legitimate business interests and does not unfairly impact your rights or freedoms.
- Consent – where you have given permission for us to use your information for a specific purpose, such as certain marketing communications.
Depending on the circumstances, you may have the following rights under UK data protection law:
- The right of access
- The right to rectification
- The right to erasure
- The right to restriction of processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent where consent is our lawful basis
If you make a data protection rights request, we will respond without undue delay and normally within one month.
To make a data protection rights request, please contact us using the details provided above.
Our legitimate interests
Our legitimate interest is to manage and deliver our aerial photography, video and property imaging services effectively, including communicating with customers, arranging and carrying out work, managing bookings and maintaining appropriate business records.
Using this information benefits both CJ Aerial Perspective and our customers by allowing us to provide the services requested, communicate effectively and maintain accurate records. We only use information that is reasonably necessary for these purposes and do not use it in ways that would unfairly impact individuals' privacy or rights.
Where we get personal information from
- Directly from you
- Publicly available sources
How long we keep information
- Enquiries that do not become jobs: 12 months after last contact
- Customer contact and project information: Duration of relationship plus 2 years
- Quotes: 2 years
- Invoices, payment and accounting records: 6 years after the end of the relevant financial year
- Project correspondence: 2 years after completion
- Complaints and claims: 6 years after resolution
- Marketing consent and preferences: Until withdrawn, then retained only as necessary to record the withdrawal
For more information about how long we store your personal information, please contact us using the details provided above.
Who we share information with
Data processors
123 Reg
Provides website hosting and domain-related services for our business website.
Namecheap / Titan
Provides business email services used to communicate with customers, suppliers and other business contacts.
Google LLC
Provides cloud storage and file-sharing services used to store and deliver project files and other business information to customers.
WhatsApp / Meta Platforms
Provides messaging and communication services used to communicate with customers and business contacts, including exchanging information relating to services and projects.
Other organisations we may share information with
- Professional or legal advisers
- Relevant regulatory authorities
- Organisations we are legally obliged to share personal information with
Sharing information outside the UK
Where necessary, our data processors may process or transfer personal information outside the UK. When doing so, appropriate safeguards are used in accordance with UK data protection law.
Titan Solution Ltd SEZC
Category: Email and cloud infrastructure service provider
Country: United States
Transfer mechanism: International Data Transfer Agreement (IDTA), where applicable.
Google LLC
Category: Cloud storage and file-sharing provider
Country: United States
Transfer mechanism: UK adequacy regulations / UK-US Data Bridge, where applicable.
Meta Platforms, Inc.
Category: Messaging and communication service provider
Country: United States
Transfer mechanism: Appropriate contractual safeguards, including the UK Addendum to the EU Standard Contractual Clauses, where applicable.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint directly to us.
Email: carl@cjaerialperspective.co.uk
Telephone: 07548 755785
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113